Shipping & Returns

*Everyday OVER $150 SHIPS FREE

We offer FREE Curbside & Porch Delivery on all Freighted Deliveries over $150 within the contiguous United States.

EXCEPTIONS

Oversized items and large mirrored surfaces.

There are some items that are too heavy or to fragile that we will not ship Curbside or Porch that will require you to upgrade to White Glove.   Normal upgrade pricing is as folllows.  We will contact you if your order is affected by this rule.

  • WHITE GLOVE DELIVERY $199
  • DELUXE WHITE GLOVE    $299 
  • We cannot ship to P.O. boxes or military APOs.
  • Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories.

For FREE SHIPPING PORCH on Freight Shipped Items (and the opportunity to upgrade) Please read and let us know if you are able to fully execute bringing your purchase into your house without any help.  

The freight carrier will call you at the number you provided to set up the delivery appointment. Please be aware that the drivers will not bring the shipment into your home with our standard FREE freight shipping. This FREE shipping is porch only.  If you opt for this service you may need someone to assist you if your item is large.  At this time, you will need to inspect your purchase before signing the delivery paperwork. It is your responsibility to get the item from the porch into your home. (If you are not able then please upgrade to White Glove or Deluxe White Glove as an option but this must be arranged prior to the shipment leaving. If you do not arrange for this upgrade prior to shipment you may be assessed for any shipping charges and or storage fees until another shipment attempt can be made to you. 

When delays occur in your delivery, there may be storage fees applied by the carrier. It's important to keep in touch with us to explore available storage options. If the local terminal can't reach you or you miss communication attempts for scheduling the delivery, you might face additional storage charges. To ensure smooth communication, please provide us with two ways to contact you - this could be through text, phone, or email. If you need us to hold onto your items until you're prepared for delivery, feel free to reach out to us at 206-359-0810.

Additionally, shipping delays may occur due to scheduling conflicts or vacation plans. In such a case, we will notify you about the delay and work with you to reschedule the delivery. If any storage fees are required due to the delay, our shipping department will seek your approval and notify you of the charges before releasing the freight for the final appointment.

To ensure a smooth delivery process, please contact us ahead of time if you anticipate any obstacles that our drivers should know about such as limited access to your neighborhood/location, difficult-to-navigate or long driveways, elevators or multiple/narrow flights of stairs. Additional charges might apply in these situations.

It is also a good idea to measure your space (doorways and stairways in particular) before making a purchase, to ensure that your ordered items will fit into your home. If they don't fit, and they need to be returned, our standard return costs will apply which is 30% product costs, shipping costs both ways.

*Porch or White Glove Delivery Service is Required

Please note that many of our French Market Collection and/or fragile items including chandeliers and mirrors may require you to upgrade from Porch Delivery to White Glove.  White Glove includes bringing into your home, and debris removal. One flight of stairs carry up. Deluxing is our highest service delivery and is where the delivery company will unwrap your furniture and inspect prior to delivery and check for any damages, make very small repairs if appropriate, bring the item into your home, and set it up for you.  This service is appropriate for beds, multiple wall units, multiple pieces, or if you prefer the entire process to be done by someone else.  We do not hang chandeliers.  Please make sure you have measured prior to order to make sure your furniture will fit thru stairs, entry doors and interior doors. 

Many of our larger items include White Glove Shipping and dont require an upgrade.

$199 Porch Delivery One Item
$299 White Glove Delivery
$399 Deluxing

 

Deluxing - Premium White Glove. 

Stair carry for up to 1 flight of stairs.

2 person in-room placement and debris removal.

Freight White-Glove Delivery Obstacles

Obstacles to Delivery: Please let us know of any barriers or challenges so that we can let our drivers know about them ahead of time, such as access to your neighborhood, gates, difficult-to-navigate or long driveways, elevators, or multiple and narrow flights of stairs - additional charges might apply in these situations. Please avoid unnecessary return costs by making sure your piece of furniture will fit thru your doorways and stairways before purchasing.    

Shipping,Tracking,Returns,Damages,Refunds

If a product is out of stock or on backorder, we will email or call you with an estimated ship date. We understand if it is a time-sensitive purchase, and you can't delay. Please just let us know. Otherwise, we hope you can wait with us. Occasionally there are delays in delivery due to delays of containers at customs or backups in production especially during the holidays and with the new complications of COVID. If this is the case, you will be alerted when we are made aware that a problem exists. Please feel free to contact customer service at kristine@maisondekristine.com or call us at 206 359 0810 if you need to verify stock information before ordering.    

Delays to your delivery where the item needs to be stored can accumulate storage fees for which you will be responsible.    

Canceling an order and altering a shipping address once placed: 30% restock

Once an order has been placed, we can not usually modify or change the items on it. Be sure to contact us immediately (do not contact the shipper) within 24hrs, with any change requests to see if they are possible. We can still discuss the options and fees with you that would apply post-shipment. All returns will be accessed a 30% restock fee and any carrier fees both ways that will be deducted from your return if the item has already shipped or is at a point we can't cancel, change, or modify it.  (Fees do apply for typos, mistakes, or misspellings in your shipping address that requires address changes made with the carrier.)   Sometimes if you want to change your shipping address that can be done when it is changing to the same zip code.

Shipping times and your actual delivery date may vary due to factors beyond our control, such as warehouse processing time, carrier delays, etc.   

Your tracking number may not show any movement at first: Please allow 2-3 business days for tracking information to update. When the label is created, you will receive a tracking number, so please allow additional time to leave the warehouse, especially during the holidays.   

90 Days

This item ships Free Freight porch delivery.  For custom made-to-order furniture from French Market Collection each piece takes 90 days from placing of the order to delivery.  Once a hold has been placed on a product(s) the item can not be refunded. Please be sure that any questions you may have, have been answered before placing your order. These items include French Market Collection, Sugarboo.  The freight carrier will call you at the number you provided to set up the delivery appointment. Please be aware that the drivers will not bring the shipment into your home with our standard FREE freight shipping. This FREE shipping is curbside only; the carrier will arrive, put the item on their tailgate where you have to remove it to the ground and bring it to your home without help from the driver. The tailgate will not lower for you nor will the driver help you. If you opt for this service you will probably need four people to assist you if your item is large. (The reason for this is because long-haul truckers make these deliveries and their freight trucks are generally way too long to maneuver and turn around in private driveways.) At this time, you will need to inspect your purchase before signing the delivery paperwork. It is your responsibility to get the item from the curb into your home. (If you are not able then please upgrade to Porch Delivery or White Glove as an option but this must be arranged prior to the shipment leaving. If you do not arrange for this upgrade prior to shipment you may be assessed for any shipping charges and or storage fees until another shipment attempt can be made to you.)

Wait times for backordered items: The estimated dates vary per individual product. When possible, we will provide the expected stock dates. Typically, we will call and let you know the stock date status.   

Shipping outside the 48 contiguous states and Canada: We can ship some items to Canada, Hawaii, and Alaska; please call or email to find out the cost for shipping and to check out via phone with us.    

Return Policies   

Would you please let us know within ten days of receiving your order to process a return? Please see Options for Refund below.  

Many of our items do not qualify for the return.  

  • Assembled and or modified items   
  • Custom-made or special-order items and all French Market Collection  and Sugarboo products.   
  • Opened materials   
  • Items deemed to be in used condition.   
  • Items without the original packaging   
  • Product color variations are expected and normal and are not considered a defect. Settings on your monitor, laptop, iPad or cell phone, dye lots, your room's lighting can make an item appear a different color than when you viewed the product online. To reduce the potential for this outcome, please reach out and request a product swatch or additional images if you are ever unsure.   
  • Reduced or sale items  
  • Gift Cards  

Requesting a Return   

Please request a return by calling us at 206 359 0810 with your order number or emailing the request to me at kristine@maisondekristine.com.   

Options for Refund  

  1. Option 1 - refund back to your original payment method; however, your return will be met with a 15% restocking fee and all shipping costs incurred by Maison de Kristine. If returned to the mfg., some mfg. have larger restocking fees.   
  2. Option 2 - Choose store credit instead of a refund, and we will waive restocking fees.   Both Shipping costs still occur.

Return Shipping Methods  

  • For Ground Shipments, We will supply you with a complimentary return shipping label. Please note that, if any, the original shipping cost to you and the return cost to us will be deducted from your refund including 15% restock fee.  Shipping fees are high so please consult us.   
  • For Oversized or Freight Shipments - We can try to assist you with finding a carrier for your return. Those shipping costs will be your responsibility and is deducted from your refund upon receipt of your order. Please note that original shipping costs paid by Maison de Kristine will be deducted from your refund as well. Please note these costs may be very high.   

 Damages   

For regular ground shipments, if your item arrives damaged, please take photos of the damage, both to the packaging and the product, and let us know within 48 hours of receiving it in an email to kristine@maisondekristine.com. We will try to replace the damaged item immediately with a new one as long as qualifications are met.    

When you submit a damage claim, please let us know at that time if you would prefer a replacement or refund. If your item arrives damaged but you would like to keep it, we may be able to work with you to come to a mutually agreed-upon partial credit to keep the item as-is or have it repaired. Let us know you would like to pursue this option when filing the claim. 

Freight shipments PLEASE READ if Damages.  

Please carefully check your shipment for damages before signing truck delivery paperwork. If damages are visually noticeable to the product or packaging upon delivery, please refuse the shipment with the driver, note any details on the carrier's paperwork and contact us immediately at 206 359 0810. You must note ALL damages on the DRIVER'S PAPERWORK at the time of delivery for your claim to be accepted. If you, after the fact, notice damages, you must retain all packaging for inspection by the freight carrier. Without any indication of damages on the initial delivery form, we cannot guarantee your claim will be accepted.   

Keep your original box and packaging until you've finished your inspection and deem the product in good condition.   

Refunds   

Refunds can take 1 or 2 weeks to process, depending on the season. We will notify you via email if your refund is accepted and when your refund will be issued. Refunds are issued back to the same purchasing card and are usually posted in your account within 1-4 business days.    

If you paid with your:   

  • Credit card (including PayPal Credit): your refund will go to your credit card. It may take up to 30 days for the refund amount to appear on your card statement. If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account.   
  • Bank account: your refund will initially go back to the PayPal balance before being auto swept back to the original funding source (bank). It may take up to 5 business days for the refund amount to appear on your bank account. If a refund is requested shortly after you paid, we'll try to cancel the transaction, so you're never charged. If we cannot cancel the transaction, the refund will be processed and sent to your bank account.   

Please note that no outbound or inbound shipping charges will be refunded or incurred by Maison de Kristine.   

All returns must be in the same condition that you received it, unworn with tags, in the original packaging.    

To start a return, you can contact us at kristine@maisondekristine.com. If your return is accepted, we'll send you a complimentary return shipping label. Items sent back to us without first requesting a return will not be accepted.  Return requests must be made within 24 hours of receiving your purchase.

You will not be refunded for any shipping paid which includes original shipping and return shipping.  

   

You can always contact us for any return questions at kristine@maisondekristine.com.  

On small items we ship UPS regular parcel delivery where some expensive products may require your signature.